UX Refresh

— By MARK DISCIULLO 

The tepid economy is putting pressure on everyone from executives to User Experience (UX) teams to show direct, measurable results. So, I’m often surprised to hear of the many projects that include a UX component to them, yet there isn’t any true, quantifiable success criteria defined for UX. Even more rare, are efforts to baseline the current design experience of an interface or product prior to a relaunch so any newly “defined” success criteria has some context. This is critical information to know so you can quantify whether or not your new designs have truly made improvements compared to past designs. Anything that is done as an organization should have justification – otherwise, why do it?

Measuring the User Experience

UX is still being treated as though it’s a very subjective topic to measure. It’s unfortunate that in many cases, success is simply summed up with statements such as “it’s now easier to…

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